FAQ

 

Below we have answered the most common questions we are asked. If you have any further questions, please do not hesitate to ask. 

How can we contact the team?

You can contact the team by email, Facebook, Instagram or Moodle. If you are responding to a moodle message, please ensure you reply through moodle not to the email notifcation. 

You can manage notifcations through settings. 

What is a Preparatory course?

These courses provide information and advice on how to prepare for the main course, these include step by step training instructions. 

Is postage included in the price?

Wherever possible we try to include postage in the price. If we have not included postage, it will say so in the description. 

What do I need to do to get my certificate?

You must have filled in your Moodle profile in order to get your certificate. 

I don't have anyone to help me film, can I still do these courses?

Yes, please see our recourses for help. 

Is there a time limit or maximum amount of submissions?

No, however you must be actively logging into Moodle. 

Can I do more than one course?

Yes, but you must do the levels (basic, intermediate and advanced) in order. 

When will I get my account and how fast will my submissions be graded?

You should recieved your log in details within 48 hours of purchase by email. We aim to grade all submissions within 5 days (3 days for member journal).

What is PAWtected's phylosophy regarding training?

We believe in positive reward based training.